HARBORVIEW SERVICES AGREEMENT
Fictional evaluation document. Not a real contract.

Effective date: 1 March 2026
Parties: Harborview Analytics Ltd. (Customer) and Northwind Systems LLC (Supplier)

1. SERVICES
Supplier will provide the hosted reporting service described in Schedule A. Customer may use the service for its internal business operations.

2. FEES AND PAYMENT
Supplier will invoice Customer monthly in arrears. Customer must pay each undisputed invoice within forty-five (45) calendar days after receiving it. Customer must dispute an invoice in writing within ten (10) business days after receipt.

3. SERVICE LEVEL
Supplier will maintain 99.5 percent monthly availability, excluding scheduled maintenance announced at least seventy-two (72) hours in advance. If availability falls below 99.5 percent, Customer may request the service credit stated in Schedule B.

4. SECURITY INCIDENTS
Supplier must notify Customer of a confirmed security incident affecting Customer Data without undue delay and no later than seventy-two (72) hours after confirmation.

5. CUSTOMER DATA
Customer retains ownership of Customer Data. Supplier may process Customer Data only to provide and secure the service. After termination, Supplier will make Customer Data available for export for ninety (90) days and will then delete the remaining production copy within thirty (30) days, except where law requires retention.

6. LIMITATION OF LIABILITY
Except for excluded claims, each party's aggregate liability will not exceed the fees paid or payable under this Agreement during the twelve (12) months immediately preceding the event giving rise to the claim. The cap does not apply to fraud, willful misconduct, or breach of confidentiality.

7. TERM AND TERMINATION
The initial term is twelve months. Either party may terminate for convenience after the initial term by giving at least thirty (30) calendar days' written notice. Either party may terminate for material breach if the breach remains uncured for fifteen (15) business days after written notice.

8. ORDER OF PRECEDENCE
If this Agreement conflicts with a later amendment signed by both parties, the later amendment controls only to the extent of the conflict. All provisions not expressly modified remain in effect.

Signed for evaluation purposes only.